Return & Refund Policy

At Johnny's Red Rock Designs, I take pride in creating unique, carefully crafted products. I want you to be happy with your purchase and appreciate your support of my small business.

14-Day Return Policy

We offer a 14-day return window on eligible items. You have 14 days after receiving your order to request a return.

To qualify for a return, items must be:

• Unused and in their original condition.

• Returned with their original packaging and any included accessories.

• Accompanied by a receipt or proof of purchase.

All returns must be approved before items are shipped back.

Custom, Personalized & One-of-a-Kind Items

Because of their unique nature, custom-made, personalized, and special-order items are generally nonreturnable and nonrefundable unless they arrive damaged, defective, or incorrect.

One-of-a-kind handmade items may be considered for return on a case-by-case basis.

Sale items and gift cards are not eligible for returns unless required by applicable law.

How to Request a Return

To request a return, please email:

info@johnnysredrockdesigns.com

Include your order number, the item you wish to return, and the reason for your request.

If your return is approved, I will provide instructions for returning your item.

Return Shipping Address:

Johnny's Red Rock Designs
205 Sunset Drive #72
Sedona, AZ 86336

Please do not send items back without prior authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, Johnny's Red Rock Designs will cover return shipping costs when a return is necessary.

All returns require prior authorization. Return instructions and any applicable shipping arrangements will be provided before an item is sent back.

Damaged, Defective, or Incorrect Items

Every order is carefully inspected and packaged before shipping. However, if your item arrives damaged, defective, or incorrect, please contact me as soon as possible.

Email info@johnnysredrockdesigns.com with your order number, a description of the problem, and photographs of the item and packaging if available.

I will review the situation and work with you toward an appropriate resolution, which may include a replacement, repair, or refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please contact us to request a return authorization for your original purchase, if eligible. Once the return is approved, you may place a separate order for the new item.

Items that arrive damaged, defective, or incorrect will be handled individually to ensure an appropriate resolution.

Refunds

Once an approved return has been received and inspected, you will be notified whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact me at info@johnnysredrockdesigns.com.

Questions or Concerns?

As a small independent business, I value every customer and want your shopping experience to be a positive one.

If you have any questions about your purchase, shipping, or returns, please don't hesitate to reach out.

Thank you for supporting Johnny's Red Rock Designs!

Nothing in this policy limits any rights you may have under applicable consumer protection laws.